eOutsourcing allows you 7 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility.

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

All photos stored on a digital support (memory card, hard drive etc.) and sent back to eOutsourcing by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order.

For reimbursements:

-  The product must be returned within 7 days of its delivery (the post mark being proof thereof), the User will be reimbursed by bank transfer if payment was made by bank card, or by cheque in other cases. If the User paid by bank card (via a bank card reader) at a Pick-Up Store, reimbursement will be made by cheque.

If tests need to be carried out on the product, in the framework of the right of retraction, eOutsourcing will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product's manufacturer, for a maximum period of 3 weeks.

Returned Merchandise for Replacement or Repair

All digital photo frames come with one year warrantee.

Contact us for a Return Merchandise Authorization (RMA) number. All returned merchandise for repair or replacement must be in absolute perfect and new condition, in original carton with all manufacturers included accessories unless being notified.

Original merchandise box must not be defaced or altered in any way.

A US$15 labor charge may be assessed on products or accessories returned for Warranty repair in which no fault is found.

Customer is solely responsible if RMA Merchandise is damaged in shipping. Any Such unit will be repaired at standard out of warranty rates.

Customer is responsible for shipping / insurance to our warehouse. We are not responsible for returned items lost during shipping. Make sure you have enough insurance coverage.

RMA numbers are valid for no more than 15 (fifteen) days from issue date.

eOutsourcing will attempt to ship RMA Merchandise from Mail-In Service within 5 to 10 working days of receiving the unit. If the frame was returned with no error or damage and is users fault then return shipping will be paid by the buyer.

Merchandise will be considered abandoned if no contact with the customer can be made within six (6) months of receipt. At that time, the abandoned merchandise will become the property of eOutsourcing

Shipping instructions

A.) All RMA returns must be prominently displayed the RMA NUMBER on the shipping label or the package will be refused.

B.) All RMA returns must be freight pre-paid in proper shipping packages with this approved RMA REQUEST FORM attached as your packing slip.

C.) Used via a traceable shipping method that can provide a tracking number for the return RMA package.

D.) All RMA returns must be shipped prepaid. No collect shipment or any out of country shipment requiring a Broker or Customs Fee will be accepted. eOutsourcing
will return ship to customer, consignee pays all balance. eOutsourcing will pay no Broker, duty, customs fee, V.A.T., or any other fee except return shipping.